Refund policy
[Last updated: 24 April 2025]
At More Seen, we pride ourselves on offering quality products. However, because our products are customised to your specifications, we are unable to accept returns or offer refunds unless there is a major defect. We therefore encourage you to check your orders carefully before finalising your purchase.
1. Customised products
All our products are made to order and personalised to your specifications. Due to the nature of these products, we are unfortunately unable to accept returns or offer refunds, except in cases where the products have a major defect (see section 3).
2. Checking orders
Before confirming your order, we ask you to check all details carefully (sizes, colours, text or custom design) to avoid any errors. Once the order has been placed and payment made, it is considered definitive.
3. Major defect or error on our part
If you receive a product with a manufacturing defect or an error due to poor processing on our part (for example, an incorrect design or the wrong size), we undertake to resolve the problem quickly. In this case, you can contact us at moreseen@outlook.com within 7 days of receiving your order.
If we confirm that the product is faulty or that there is an error in the personalisation, we will offer you one of the following solutions:
If you have any concerns about your order or believe that there is a major fault or error on our part, please contact us as soon as possible at moreseen@outlook.com or via the contact form. Please include details of your order and photographs of the faulty or incorrect product to help us deal with your query.
5. Products not eligible for return
Due to the personalisation of our products, we are unable to accept returns or refunds for the following reasons:
In the event of a major defect or error on our part, we will cover the cost of returning the defective product. For all other requests, the return costs are to be paid by the customer.
7. Non-returnable products
For any questions relating to our returns and refunds policy, or to report a fault, you can contact us:
At More Seen, we pride ourselves on offering quality products. However, because our products are customised to your specifications, we are unable to accept returns or offer refunds unless there is a major defect. We therefore encourage you to check your orders carefully before finalising your purchase.
1. Customised products
All our products are made to order and personalised to your specifications. Due to the nature of these products, we are unfortunately unable to accept returns or offer refunds, except in cases where the products have a major defect (see section 3).
2. Checking orders
Before confirming your order, we ask you to check all details carefully (sizes, colours, text or custom design) to avoid any errors. Once the order has been placed and payment made, it is considered definitive.
3. Major defect or error on our part
If you receive a product with a manufacturing defect or an error due to poor processing on our part (for example, an incorrect design or the wrong size), we undertake to resolve the problem quickly. In this case, you can contact us at moreseen@outlook.com within 7 days of receiving your order.
If we confirm that the product is faulty or that there is an error in the personalisation, we will offer you one of the following solutions:
- A replacement product at no extra cost
- A full refund (in the form of a shop credit or refund by arrangement)
If you have any concerns about your order or believe that there is a major fault or error on our part, please contact us as soon as possible at moreseen@outlook.com or via the contact form. Please include details of your order and photographs of the faulty or incorrect product to help us deal with your query.
5. Products not eligible for return
Due to the personalisation of our products, we are unable to accept returns or refunds for the following reasons:
- Change of mind about personalisation
- Errors in the size or design validated by the customer
- Incorrect order placed by the customer
In the event of a major defect or error on our part, we will cover the cost of returning the defective product. For all other requests, the return costs are to be paid by the customer.
7. Non-returnable products
- Items that have been used or worn
- Items that have been washed or altered in any way whatsoever
- Items personalised with a text, logo or design supplied by the customer
For any questions relating to our returns and refunds policy, or to report a fault, you can contact us:
- By e-mail: moreseen@outlook.com
- By telephone: +32456721602
- Or via our contact form.